The short version
Measurable improvement in 30 days
30-day results guarantee. Measurable improvement or your first month back. No questions.
Extras & SLA
FAQ, guarantees, trust copy, and SLA messaging.
Everything you need to know before you subscribe - how our plans work, what we guarantee, our SLA commitments, and the questions our clients ask most.
Common questions
Answers before you ask
The questions most clients have before subscribing - covering what is included, how fast we respond, cancellation, WooCommerce, security incidents, and how to work with us day to day.
What does your WordPress maintenance plan actually include?
Every plan includes weekly core and plugin updates (staged and tested), daily off-site backups with one-click restore, 24/7 security monitoring and malware removal, uptime checks from multiple locations, speed optimisation, and monthly support for content edits and small fixes. No add-ons. No metered billing. All six services, every month.
How fast will you respond if my site goes down?
We monitor your site continuously. If it goes down, we're alerted within 60 seconds (Professional and Enterprise) and begin investigating immediately. Most incidents are resolved before our clients see the alert. Enterprise plans include a 4-hour resolution SLA.
Can I cancel anytime?
Monthly plans cancel with 30 days' notice - no penalty, no awkward conversations. 6-month and annual plans are non-refundable after the first 30 days but include our results guarantee for month one.
Do you work with WooCommerce stores?
Yes - WooCommerce is a core specialisation. We've handled high-traffic stores, payment gateway configurations, PCI-aware backup protocols, and zero-downtime update processes for revenue-critical shops.
What happens if my site gets hacked while I'm on a plan?
Malware removal is included in all plans at no extra charge. We clean the site, identify the entry point, patch it, and document what happened in your monthly report. If the compromise originated from an outdated plugin we were responsible for maintaining, we take full ownership.
Do you do the work in-house or outsource it?
Everything is done by our own senior engineers. No outsourcing. No offshore teams. No junior staff on production sites.
How do I submit edit requests?
Through your client dashboard or by emailing your dedicated support address. Describe the change, attach reference files if helpful, and we'll handle it within your plan's turnaround window.
Our guarantee
30-day results guarantee
The full commitment
What we stand behind, in plain English
We are confident in what we do. If your site isn't measurably healthier after 30 days - faster load times, cleaner security report, zero failed updates - we'll refund your first month in full. No questions, no chase emails, no small print. A prompt refund and a post-mortem on what we could have done better.
Service level
BlueBotts Service Level Agreement
Our SLA commitments apply across all plans, with enhanced response times on Professional and Enterprise. Custom SLA addendums are available for Enterprise clients on request.
- Uptime monitoring
- Continuous, from 3 global locations.
- Incident response
- Alert within 60 seconds, engineer assigned within 15 minutes.
- Edit turnaround
- 48h Basic / 24h Professional / 4h Enterprise.
- Backup restore
- Within 4 hours of a declared incident.
- Malware removal
- Initiated within 2 hours of detection, completed same day.
- Monthly report
- Delivered by the 1st of each month.
- Support hours
- Business hours (Standard) / 24/7 (Enterprise).
Why clients trust us
Our commitments at a glance
- 30-day money-back guarantee
- 200+ sites protected
- 99.9% uptime SLA
- No outsourcing - senior engineers only
- No long-term contracts on monthly plans
- Plain-English monthly reports
- Cancel anytime
- Malware removal included in all plans
What makes us different
Why clients choose BlueBotts
The commitments that separate a real maintenance partner from a generic support ticket queue.
No lock-in
Monthly plans cancel with 30 days notice. No penalty, no minimum commitment, no awkward conversations.
Real engineers
Every task is carried out by our own senior WordPress engineers. No outsourcing, no offshore teams, no junior staff on production sites.
No surprises
Any task outside your plan scope is explained and quoted before we touch anything. You will never receive an unexpected invoice.
30-day guarantee
If your site is not measurably healthier after 30 days, we refund your first month in full. No questions asked.