FAQ, guarantees, trust copy, and SLA messaging.

Every plan includes weekly core and plugin updates (staged and tested), daily off-site backups with one-click restore, 24/7 security monitoring and malware removal, uptime checks from multiple locations, speed optimisation, and monthly support for content edits and small fixes. No add-ons. No metered billing. All six services, every month.

We monitor your site continuously. If it goes down, we're alerted within 60 seconds (Professional and Enterprise) and begin investigating immediately. Most incidents are resolved before our clients see the alert. Enterprise plans include a 4-hour resolution SLA.

Monthly plans cancel with 30 days' notice - no penalty, no awkward conversations. 6-month and annual plans are non-refundable after the first 30 days but include our results guarantee for month one.

Yes - WooCommerce is a core specialisation. We've handled high-traffic stores, payment gateway configurations, PCI-aware backup protocols, and zero-downtime update processes for revenue-critical shops.

Malware removal is included in all plans at no extra charge. We clean the site, identify the entry point, patch it, and document what happened in your monthly report. If the compromise originated from an outdated plugin we were responsible for maintaining, we take full ownership.

Everything is done by our own senior engineers. No outsourcing. No offshore teams. No junior staff on production sites.

Through your client dashboard or by emailing your dedicated support address. Describe the change, attach reference files if helpful, and we'll handle it within your plan's turnaround window.