Submit your edit request below. We'll handle it within your plan's turnaround window - no back-and-forth, no hourly billing, no waiting on hold.
For BlueBotts plan subscribers. Not a client yet? Start with a free audit.
| Metric | Basic | Professional | Enterprise |
|---|---|---|---|
| Uptime check | 5 min | 60 sec | 30 sec |
| Incident response | Alert in 5 min | Alert in 60 sec | Alert in 30 sec |
| Edit turnaround | 48 business hours | 24 business hours | 4 business hours |
| Backup restore | Within 8 hours | Within 4 hours | Within 2 hours |
| Malware removal | Same day | Within 4 hours | Within 2 hours |
| Monthly report | 1st of month | 1st of month | 1st of month |
| Support hours | Business hours | Business hours | 24/7 |
Not sure if your request is included? Submit it anyway. We'll tell you within 4 hours whether it's covered under your plan or quote you before touching anything.
