What's included in your plan - and what isn't. Spelled out clearly.
We believe in radical transparency. This page exists so you always know exactly what to expect from a BlueBotts maintenance plan - before you subscribe, and throughout your time with us.
Full scope table
Clear boundaries for the common requests clients send us every month.
| Task type | Status | Notes |
|---|---|---|
| Text & copy edits | Included | Up to 500 words per request. Headings, CTAs, contact info, paragraphs. |
| Image replacements | Included | Swap existing images with assets you provide. Up to 10 per month. |
| Menu / nav changes | Included | Add, remove, or reorder menu items and page links. |
| Form adjustments | Included | Field changes, email routing, redirect tweaks. |
| Plugin settings | Included | Config changes within existing plugins. No new installs. |
| Blog post publishing | Included | Upload and format content you provide. Up to 4 posts/month. |
| Minor layout tweaks | Included | Small spacing, colour, alignment adjustments within the existing design. |
| New page build | Quoted first | Design + build quoted before we start. Typical range: $150-$400. |
| New plugin install + setup | Quoted first | Complex plugin config (membership, booking, etc.). |
| WooCommerce products (bulk) | Quoted first | More than 10 products. Quoted per batch. |
| Custom dev / integrations | Quoted first | Custom code, API work, third-party connections. Scoped first. |
| Full website redesign | Out of scope | Outside maintenance scope. We can refer you to a trusted partner. |
| SEO content strategy | Out of scope | Technical SEO is included. Content strategy and writing are not. |
| Emergency / after-hours | Enterprise only | Available to Enterprise subscribers. Priority 4h SLA applies. |
Fair usage policy
Monthly support is designed for ongoing maintenance – not as a development retainer.
If your edit requests consistently exceed 3 hours of engineer time per month, we’ll notify you and discuss whether a plan upgrade or a separate development quote better serves your needs.
We will never start work that would incur extra charges without your explicit approval first. No exceptions.
What this means in practice: The vast majority of clients never come close to this limit. A text edit takes 10 minutes. An image swap takes 5. This policy exists to protect everyone from misuse – not to restrict normal, reasonable use.
Turnaround expectations
| Metric | Basic | Professional | Enterprise |
|---|---|---|---|
| Uptime check | 5 min | 60 sec | 30 sec |
| Incident response | Alert in 5 min | Alert in 60 sec | Alert in 30 sec |
| Edit turnaround | 48 business hours | 24 business hours | 4 business hours |
| Backup restore | Within 8 hours | Within 4 hours | Within 2 hours |
| Malware removal | Same day | Within 4 hours | Within 2 hours |
| Monthly report | 1st of month | 1st of month | 1st of month |
| Support hours | Business hours | Business hours | 24/7 |
How to think about ongoing support vs new development
Your maintenance plan covers everything needed to keep your existing site healthy, up to date, and running smoothly. It is not a development retainer or an unlimited design service.
A good rule of thumb:
- If it's changing something that already exists, it is probably included.
- If it's building something new, it is probably quoted separately.
- If you're not sure, submit it and ask. We'll tell you honestly.